Return, Refund, Claims, and Warranty Policy
Thank you for choosing to shop with us at Tricer. We take immense pride in our products and firmly believe they are the best in their category. However, if for any reason you find yourself less than fully satisfied with your purchase, we offer a 100% money-back guarantee within a generous 30-day return window. Your satisfaction remains our utmost priority.
When initiating a return, we kindly ask that you ensure the products are in as gently used condition as possible. Additionally, we request that you confirm the items have not been extensively used in rugged outdoor environments, as we may be unable to accept returns for products that have experienced prolonged exposure to the elements or backcountry use. Your cooperation in this matter is greatly appreciated.
To facilitate the return process, we've partnered with Loop to ensure a seamless experience. Please visit Tricer.loopreturns.com to initiate your return.
Please note that shipping and handling costs are your responsibility. Once we've received your returned item and inspected it, we will promptly notify you of its status and proceed with the refund process. The refund will be initiated to your original method of payment, typically within a certain number of days, depending on your credit card issuer's policies.
At Tricer, we recognize the importance of a smooth and secure delivery process for your orders. In the unlikely event that you encounter issues such as damage, loss, or theft during transit, we are here to address your concerns.If you've enrolled in our optional insurance program, kindly review the following process, and we'll gladly assist you! For those who haven't opted into our insurance program, please reach out to firstname.lastname@example.org, and we'll guide you on the appropriate steps for you to process a claim through the carrier.
Reporting Damages: Should you receive a damaged package, we encourage you to promptly reach out to our customer support team. We will carefully review the situation and work diligently to explore potential solutions.
Lost or Stolen Packages: If your tracking information indicates a lost or stolen package, we will initiate an investigation to understand the circumstances.
Claims Process: To initiate a claims process, contact our customer support team immediately. We may request additional details, such as photographs or relevant tracking information, to aid in our assessment.
Open Communication: Throughout the claims process, we will maintain open communication, keeping you informed of our progress and any steps taken to address the situation. Your understanding and cooperation during this process are greatly appreciated.
Please visit: https://tricerusa.com/pages/file-a-claim to submit your claim.
At Tricer USA, we stand by the quality of our products with a 1-year manufacturer defect warranty. This warranty extends for 1 year from the original purchase date of the product.