SHIPPING 

Q: How long do orders take to ship out? 

A: If choosing our free "Economy" shipping option your order should take anywhere around 3-8 business days depending on your location.

If choosing any "Expedited Shipping" options, please note that orders need to be placed before 1pm PST to be fulfilled the same day. If your order is submitted later than 1pm PST your order will be fulfilled the next day. Orders will not be picked up by any carriers on Saturday and Sunday and will ship out on Monday.

Q: I placed my order using expedited shipping on Saturday and it has not arrived

A: Our carriers do not pick up orders on the Saturdays. Orders will be shipped out Monday-Friday. 

Q: I am not located in the US. Where do you ship to internationally? 

A: We use Passport Shipping for all of our international shipping. The following areas are places we currently do not ship to. 

British Indian Ocean Terr., Christmas Islands, Cocos (Keeling) Islds, Cook Islands, Curacao, Falkland Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Mayotte, Nauru, Niue, Norfolk Isds, North Korea, Palestinian Territories, Pitcairn Islands, Solomon Islands, Somalia, South Georgia and Sandwich Islands, South Sudan, St. Helena, St. Pierre and Miquelon, Syria, Tokelau, Tuvalo, Vatican City, Western Sahara. 

Q: Do I have to pay duties and taxes on my international order? 

A: To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

 Q: My Tricer Panhead keeps coming loose. How can I fix this? 

A: Please watch this video. 

Q: What are the studs on the bottom of the Bino Adapter for? 

A: Please watch this video. 

Q: What is the O-Ring on the tripod center column for? 

A: Please watch this video. 

Q: If my binoculars are not listed in the compatible list, will they fit on your Bino Adapter?

A: No. Please carefully look over the compatibility list to see if your binoculars are compatible. 

Q: Is the Tricer-LP stout enough to shoot off of? 

A: Yes you can shoot off the LP. We do it all the time and what we always tell people is use it for hunting situations but don’t turn it into your everyday range head.

Q: Will the Bino Adapter fit the Outdoormans stud? 

A: No

Q: Are the tripod twist locks waterproof? 

A: We have not had any issues with the twist locks in wet weather and we currently have thousands of tripods in the field. However, we are currently adding a fully waterproof twist lock on a new tripod that is in the works but by the spring, all of our tripods will have this feature if you prefer to wait.